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Sweden Steel Portable Gantry Crane Transaction Case

Product Name: PT-3 Steel Portable Gantry Crane

Load Capacity: 10t

Lifting Height：5.3m

Span: 4.35m

Country: Sweden

In March 2024, a potential customer left a message on our website with clear product details. The primary communication with the client was through email. Initially, they inquired about basic parameters, and based on the description, it was evident they were interested in our PT-3 steel portable gantry crane. I shared product feedback images and catalogs, but the client remained unresponsive, not even answering phone calls. At this point, I doubted whether they were a serious buyer. However, since the client had viewed the emails, I decided to send a simple FOB quote, along with our ISO and CE certificates.

Surprisingly, the client replied the same day, asking about shipping costs. Despite their casual tone, which suggested weak purchasing intent, I provided the details. Then, for over four months, there was no contact.

Unexpectedly, the client resurfaced, informing us that their factory was ready and they had remeasured the dimensions. They sent over precise data, and we promptly provided updated quotes and drawings. Over the next week, we discussed product details such as control methods and total height adjustments. After revising the drawings and quotes to meet their requirements, the client accepted and confirmed their intention to order.

Their finance department reached out to verify shipping and customs details, and after a week of back-and-forth communication, the client made the prepayment. Production is now complete.