On November 14th, 2021, our website received a message from a customer and needed a quotation about hoist.
After communicating with the customer, the customer needs to install a 10t electric wire rope hoist on a platform one hundred and forty-five meters above the ground. They already have a 5t wire rope hoist on it.
We asked the customer to send us the usage scene drawings. And according to the drawings, we designed a proprietary solution for the customer.
Later, the company’s engineer came to ask me why we designed this way, and our price was much lower than other suppliers. We know that it must be because the solutions provided by other suppliers must be different from ours and do not have the advantages of ours.
The customer sent me the drawings sent to him by other suppliers. After comparison, the customer found that our product design is more compact, saves time, and is more in line with customer requirements. Then the customer’s engineer directly rejected the other two suppliers from the plan and chose us directly.
Then on January 1, 2022, the customer’s purchasing department emailed me to let us confirm the final price and whether our wire rope is anti-rotation.
We explained to the customer that our design is fundamentally anti-rotation, so there is no need to use anti-rotation wire rope. And the anti-rotation wire rope is too hard, and it is not as good as it is now.
And the customer’s engineer asked us whether their current I-beam can withstand the hoist to run. After confirming with the him, their current I-beam can withstand 10t ηλεκτρικό συρματόσχοινο ανυψωτικό operation, they do not need to replace the I-beam.
After all these problems are solved, the customer confirms the order. And customers have a very high evaluation of our company’s technology and business, and recognize our technology and service attitude.