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Mauritius HHBB Electric Chain Hoist Transaction Case

Nom du produit : Palan électrique à chaîne HHBB

Capacité de charge : 2t

Hauteur de levage : 4,5 m

Country: Mauritius

In August 2024, a customer reached out through our website with a detailed inquiry about the palan électrique à chaîne, specifying clear parameters for their needs. The customer is an intermediary, requested a quote, technical drawings, and our company qualifications. After providing the requested information, the customer revised their requirements, asking for a comprehensive price list. I promptly updated the quote to reflect these changes.

The customer requested four revisions to the quote and seeking clarification on the power supply system to ensure compatibility with their client’s usage. I provided a detailed explanation of the system, and the customer was satisfied with the response.

By mid-October, the customer was ready to place their first order, based on the original quote and drawings. After I sent the Proforma Invoice (PI), the customer swiftly processed the payment and requested that production begin as soon as possible. Before production was completed, we confirmed all relevant details with the customer and ensured timely shipment to Mauritius. The customer expressed great satisfaction with our efficiency throughout the entire process.