Product Name: PRG1M20 Portable Aluminum Gantry Crane
Client Company: Lian Eng Pte Ltd
Transaction Time: 2024.10.17
Šalis: Singapūras
This Singaporean customer is a middleman. His end user currently just wants to buy a nešiojamasis aliuminio ožinis kranas for trial use, and is likely to buy many more in the future. The background check found that the customer’s company is a middleman service company with more than 70 years of experience in providing engineering solutions in Singapore. It is a very powerful company and hopes to establish a long-term partnership.
The first quotation was requested by the customer to be shipped by air to his company address. We also informed the customer in advance that the air freight is very expensive and it is likely that the freight will exceed the product price. The customer said that he did not want to do customs clearance and was afraid of trouble. He insisted that we quote the air freight price, so we quoted the air freight door-to-door price according to the customer’s requirements. Later, after checking the quotation, the customer found that the air freight was indeed too expensive, and the end user was not very acceptable. We told the customer that he could find a freight forwarder in China to be responsible for his transportation and customs clearance, and we quoted him the ex-factory price, which might be more cost-effective. The customer took this suggestion, and we updated the factory price and gave the customer a suitable discount. A week later, the customer paid the full amount. After 15 working days, our goods were produced and contacted the customer’s freight forwarder to hand over the packaged products to the customer’s freight forwarder.
About ten days later, the customer received the goods. After unpacking and inspecting the goods, the customer said that the quality of our products exceeded his expectations. I believe that the end user will also be satisfied with our products and look forward to more cooperation opportunities in the future!