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Pre-Sale Service

  • Accept consultations from users: technical issues, product-related knowledge.
  • Plan determination: Arrange experienced technical personnel to provide users with project design, process design and other plans. And make modifications according to customer requirements. Eventually, the most reasonable solution is determined.
  • Receiving visits from customers: We welcome customers from home and abroad to visit the factory on the spot. If you are interested, please feel free to contact us.
  • Equipment manufacturing: Firstly, we select high-quality accessories according to the customer’s needs. After that, the products are designed and manufactured in strict accordance with quality standards.
  • Careful and thoughtful user training.

In-Sale Service

  • Supplied on time in strict accordance with user requirements.
  • Professional sales managers track every aspect of customer orders in real time, and send relevant information and documents to customers in a timely manner.
  • Provide customers with remote video connection guidance during installation and construction. If the customer requires, our company can also send people to the site to guide, install, debug the equipment. We are also responsible for the technical training of relevant personnel.
  • Accompany customers to complete the acceptance of equipment. Afterwards, we will also assist the client with the construction plans and detailed procedures.

After-Sale Service

  • Any product produced by SEVENCRANE, once sold, if there is a quality problem (not including man-made damage) within one year, you can contact us within the scope of the warranty.
  • Establish a complete customer profile to better track services.
  • Long-term supply of various spare parts, molds, etc.
  • Provide industry information and related materials of our factory.
  • Timely maintenance when user equipment fails.
  • The website provides an online customer interaction platform to troubleshoot customers at any time; you can also contact the sales manager to solve any problems in the use of the product in time.
  • The website provides customer message feedback system.
  • Visit customers regularly to understand whether there are problems in the customer’s engineering progress and machine use.
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